Exchange and Return Policy

Number of exchange days: 14. Number of return days: 7. Warranty, exchange, and return policy.

Guarantee mechanism

The damaged product is shipped by the customer to our address in Riyadh via Aramex shipping company.

The replacement product is then shipped by the store.

The warranty does not cover misuse by the customer, such as breakage, cutting, etc.

The customer bears the shipping costs via the shipping company Aramex.

Replacement and Return Mechanism

Returns are permitted within 7 days of the order date, provided the box remains unopened and the product is unused.

The customer bears the shipping costs via the shipping company SMSA.

Mobile phones and electronic devices come with a two-year warranty from the product's authorized dealer.

Important notice regarding digital products:

All digital services offered by our store, such as increasing followers, views, or engagement on social media platforms , are considered intangible products , and therefore:

• It cannot be returned or refunded after it has been executed, due to the nature of the digital service which starts immediately after the order is confirmed.
• There is no permanent guarantee of a stable number , as the numbers may decrease as a result of platform system updates (such as Instagram or TikTok), or due to account activity.

We are committed to delivering the service as described, and in the event of any delay or problem in the delivery itself (not a deficiency after delivery), you can contact us directly within 24 hours of receiving the service.

retrieval

The customer is responsible for shipping and return costs.